Troubleshooting

Troubleshooting

1. Authentication failures: Verify key, environment header, and that your client clock is in sync (JWT expirations matter).
2. 404 on endpoints: Confirm the API version and base URL match the docs suffix.
3. Webhook not firing: Inspect signing keys in the dashboard, ensure the destination is reachable, and look for retries (using request IDs).
4. Unexpected results after retries: Use request IDs and idempotency keys to rebuild the exact call chain.

When you need help, share the request ID, payload hash, and timestamps to help engineers pinpoint problems without reproducing them.